Frequently Asked Questions

Everything you need to know about your Primis Medical fashion experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but generally range from 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small processing fee.

How do I determine the right size for me?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing those figures to our chart, as our high-performance fabrics are designed for a tailored fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Afterpay.

Are your garments sustainably produced?

Yes, at Primis Medical, we prioritize ethical manufacturing. Our collections use eco-friendly materials and are produced in facilities that adhere to fair labor practices and environmental standards.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.